Frequently Asked Questions
Everything you need to know about FullyBooked
Getting Started
How quickly can I set up FullyBooked?
Most businesses are up and running within 15 minutes. Our guided setup process walks you through adding your services, staff, and availability. You can start taking bookings immediately.
Do I need technical skills to use FullyBooked?
No technical skills required! FullyBooked is designed for business owners, not developers. Our intuitive interface makes it easy to manage bookings, staff, and customers.
Can I import my existing customer data?
Yes! You can easily import customer contact information from spreadsheets or export from other booking systems. We provide step-by-step guidance for data migration.
Features & Pricing
What's included in the free plan?
Our free plan includes basic online booking, email notifications, staff scheduling, and customer management for up to 50 bookings per month. Perfect for getting started!
Are SMS reminders included?
Yes! SMS reminders are included in all paid plans starting at $19/month. SMS reminders reduce no-shows by up to 80% and are essential for any appointment-based business.
Can I accept payments through FullyBooked?
Absolutely! We integrate with major payment processors including Stripe, PayPal, and Square. Accept credit cards, digital wallets, and even buy-now-pay-later options like Afterpay.
Business Management
How do I manage multiple staff members?
Each staff member gets their own schedule, services, and availability. You can assign specific services to certain staff, manage their working hours, and even allow them to manage their own bookings.
Can customers reschedule or cancel appointments themselves?
Yes! Customers can easily reschedule or cancel through email links or by replying to SMS reminders. This saves you time and improves customer satisfaction.
How do I handle no-shows and cancellations?
FullyBooked includes automated SMS reminders, cancellation policies, and no-show tracking. You can also require deposits to secure bookings and reduce no-shows.
Technical & Support
What kind of support do you provide?
We provide email support for all users, with priority support for Professional and Enterprise plans. Our team is familiar with both Australian and US business practices.
Can I integrate FullyBooked with my existing website?
Yes! You can embed our booking widget on your website, or direct customers to your branded booking page. We also integrate with popular website builders and CMS platforms.
Is my data secure and backed up?
Absolutely. We use enterprise-grade security, SSL encryption, and automatic daily backups. Your data is stored securely and complies with Australian Privacy Act requirements.
Still have questions?
We're here to help! Get in touch with our support team.